Return policy for Flamefiit
- Please check the goods carefully when you receive it. If you find the quality problem or the damage, you can refuse to sign for the good. If you have confirmed the receipt and paid for the goods, we consider that you have no opinion on the quality of the product or any other aspect. And we don’t accept any claim for all normally delivered packages with signature.
So please check the goods carefully before sign up.
- If you are not satisfied with your purchase after signing up, please contact us (firstname.lastname@example.org) within 9 working days after the order is received, and applying return or exchange referring to the following rules:
A) For refund: We will refund 50% of the goods value to you(please note that the freight is not refundable)，and we will inform our carrier to collect it from you.Please make sure the returned items are in a saleable condition. Once we receive your package, we will promptly issue a refund to your account or cash by the carrier.
B) For exchange: We will charge a $10（Convert into local currency） service fee (Including the freight).We will inform our carrier to collect the item from you and send you the new one.
C) The item is not on the Non-Returnable list as below:
- Return request is made outside the specified timeframe, within 9 working days from delivery.
- The product is used, damaged, or is not in the same condition as you received it.
- Clearance items clearly marked as non-returnable and displaying a No-Return Policy
- Anything missing from the package you've received including price tags, labels, original packing, freebies, and accessories.
- Any consumable items that are used or installed
- Specific categories like beauty & fragrances, fragile items, hygiene-related items, innerwear, lingerie, socks, swimwear and clothing freebies
3. Flamefiit reserves the right to reject returns or refunds if the product is not a new unopened state.